Event Policies

At Heartbound, we love bringing the romance reading community together. To help us keep things running smoothly and respectfully for everyone involved, please review our event policies below.

RSVPs

  • RSVPs help us plan properly for our free events.
  • If you RSVP and do not show up without canceling, it will be counted as a no-show.
  • After two no-shows, you will no longer be able to RSVP for future events.
  • If your plans change, please cancel your RSVP at least 48 hours before the event.

Paid Ticketed Events

  • Tickets are non-refundable unless canceled at least 72 hours in advance.
  • Each event listing will explain what is included with your ticket.
  • Please arrive on time. Doors open 15 minutes before most events.
  • If your ticket includes a book and you do not attend, it will be held for 7 days. All other items/activities included will be forfeited.
  • If not picked up within that time, your item will be restocked.

Cancellations

  • You may cancel a paid ticket for a full refund if done at least 72 hours before the event.
  • Tickets canceled with less than 72 hours’ notice will not be refunded.

Ticket Transfers

  • You may transfer your ticket to another person if you cannot attend.
  • Transfer requests must be sent to us at least 48 hours before the event.
  • Please email us the full name and email of the person attending in your place.
  • Transfers without proper and timely notice will not be accepted.

Behavior & Etiquette

  • Be Kind & Respectful
    • Treat fellow attendees, authors, and staff with kindness and courtesy. Disruptive, aggressive, or disrespectful behavior won’t be tolerated.
  • Ask Before You Snap
    • Please ask permission before taking photos of other guests. Photography and social sharing are welcome, but let’s be mindful of personal boundaries.
  • Respect Personal Space & Conversations
    • Give others room to enjoy the event at their own pace. Avoid interrupting private conversations or monopolizing an author’s time during signings.
  • Zero Tolerance for Harassment
    • Any form of harassment or discrimination based on race, gender, sexuality, ability, or appearance will result in immediate removal from the event. 

General Notes

  • We appreciate your understanding. These policies help us support authors, manage inventory, and serve our community.
  • By attending a Heartbound event, you agree to follow our guidelines and help create a warm, respectful space for all.