Shipping FAQ
Do you offer international shipping?
Yes, we offer international shipping to select countries, including Australia, Canada, European Union, Hong Kong, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, UAE, and the United Kingdom.
How long does shipping take?
Orders are typically processed and shipped within 2-3 business days. After that, delivery times vary based on your location, usually between 5-7 business days for USA orders and 10-15 business days for international orders.
How are shipping fees calculated?
Shipping fees are calculated based on the weight of your order and your location. They are determined at checkout before you finalize your purchase.
Do you offer expedited shipping?
At the moment, we offer standard and priority shipping options for USA orders and standard shipping options only for international orders.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your package's journey.
What if my order arrives damaged or is incorrect?
If your order arrives damaged or is incorrect, please reach out to us at orders@heartboundbookshop.com within 7 days of receiving your order. We're committed to resolving any issues promptly and ensuring your satisfaction. However, please note that damages incurred during shipping or lost packages are beyond our control. In such cases, a claim will need to be filed directly with the shipping carrier.
Yes, we offer international shipping to select countries, including Australia, Canada, European Union, Hong Kong, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, UAE, and the United Kingdom.
How long does shipping take?
Orders are typically processed and shipped within 2-3 business days. After that, delivery times vary based on your location, usually between 5-7 business days for USA orders and 10-15 business days for international orders.
How are shipping fees calculated?
Shipping fees are calculated based on the weight of your order and your location. They are determined at checkout before you finalize your purchase.
Do you offer expedited shipping?
At the moment, we offer standard and priority shipping options for USA orders and standard shipping options only for international orders.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your package's journey.
What if my order arrives damaged or is incorrect?
If your order arrives damaged or is incorrect, please reach out to us at orders@heartboundbookshop.com within 7 days of receiving your order. We're committed to resolving any issues promptly and ensuring your satisfaction. However, please note that damages incurred during shipping or lost packages are beyond our control. In such cases, a claim will need to be filed directly with the shipping carrier.