Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We offer international shipping to select countries, including Australia, Canada, European Union, Hong Kong, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, UAE, and the United Kingdom.
How long does shipping take?
Orders are typically processed and shipped within 2-3 business days. After that, delivery times vary based on your location, usually between 5-7 business days for USA orders and 10-15 business days for international orders.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your package's journey.
Do you offer expedited shipping?
At the moment, we offer standard and priority shipping options for USA orders and standard shipping options only for international orders
What if my order arrives damaged or is incorrect?
If your order arrives damaged or is incorrect, please reach out to us at orders@heartboundbookshop.com within 7 days of receiving your order. We're committed to resolving any issues promptly and ensuring your satisfaction. However, please note that damages incurred during shipping or lost packages are beyond our control. In such cases, a claim will need to be filed directly with the shipping carrier.
Returns
How do I return an item?
We want you to be absolutely thrilled with your purchase from Heartbound Book Shop. If for any reason you're not completely satisfied, we gladly accept returns within 7 days of purchase with a valid receipt.
Conditions for Returns:
- Returns must be made within 7 days of the purchase date.
- A valid receipt or proof of purchase (i.e. Name, phone number, email address or order number) is required for all returns.
- Please ensure the item is in its original condition.
- To initiate a return, contact us at orders@heartboundbookshop.com.
- Please note that shipping costs for returned items are the responsibility of the customer unless the return is due to a mistake on our end
How long does it take to process my return?
Upon receiving the returned item and verifying its condition, we will issue a refund to your original payment method.
Our goal is to ensure your experience with Heartbound Book Shop is nothing but exceptional. If you have any questions or concerns about our return policy, please reach out to us—we're here to assist you!
Contact
Hosting an event at Heartbound
We love collaborating with authors, publishers, book clubs, and community partners! Whether it's a signing, launch party, workshop, or themed gathering, we'd be thrilled to hear your idea. Please include details, like the event date(s) you have in mind, the type of event, and any special requirements.
Email: events@heartboundbookshop.com
Stocking Your Book
If you're an author, publisher, or small press interested in seeing your book on our shelves, please send us:
- A brief description of your book (romance sub-genre, audience, release date)
- Retail price and distribution details (Direct, publisher, Ingram, etc.)
- Any marketing or promotional plans that might help sales
We focus on titles that fit our store's romance-centered curation.
Email: hello@heartboundbookshop.com
Media & Press Inquiries
We're always happy to chat about Heartbound! For interviews, press features, media kits, or other publicity requests. Please include your publication name, deadline, and any specific questions or angles you're exploring.
Email: hello@heartboundbookshop.com
All Other Questions
Not sure where your question fits? No problem, just fill out our contact form and we'll figure it out.
Please note we can't always respond to personal book recommendation requests or requests to stock specific titles, but we encourage you to reach out anyways.